Cancellation Policy

We would rather publish nothing than publish terms we cannot yet stand behind. Our written cancellation terms — including any notice periods and any charges that may apply — are being finalised and will appear on this page.

Until they are published, the terms that apply to your booking are the ones we confirm to you directly. Please contact us and we will set them out in writing for your specific transfer.

Contact us as early as you can, using the same phone number or email you booked with. The earlier you tell us, the more we can usually do.

Please have your booking details to hand — route, date and pickup time — so we can locate and amend your booking quickly.

If your plans change rather than cancel — a different pickup time, a different pickup address, an extra passenger or a larger vehicle — tell us as soon as you can and we will confirm whether the change is possible and whether it affects the price.

Any change to the route or vehicle category may affect the price. Where that is the case, we will confirm the new price with you before the transfer takes place.

In the rare event that we are unable to provide a confirmed transfer, we will tell you as soon as we know and will do everything reasonable to arrange an alternative vehicle or an alternative solution for you.

To cancel or change a booking, use the phone number or WhatsApp link on this page, or get in touch through our contact page.